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Frequently Asked Questions

Do I have to be on a contract account with my service provider to receive mimoney. I am a prepaid mobile cell phone customer?

Anyone contract or prepaid mobile cell phone user can use mimoney!
 

How can I keep mimoney safe on my phone?

Make sure you have a pin lock activated on your mobile phone to ensure no one can access your messages and use your mimoney vouchers!

My phone is broken or stolen – can I transfer my mimoney balance to a new number?

Yes you can, call the mimoney call centre to assist you! Remember to block your stolen phone at your Service Provider. If you keep your cell phone number, the mimoney voucher will still be valid. If you have a new cell phone number issued to you, you will need to contact the mimoney helpdesk to assist you.

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